Background
CV
A closer look at my experience across operations, customer experience, fraud, and applied AI.
My background spans operations, fraud, customer experience, and applied AI. It has given me a practical understanding of where processes break down and how better systems can support both businesses and the people behind them.
Experience
AI Lab Associate
- Designed and built AI-driven workflow prototypes to automate business processes and reduce manual handling.
- Identified operational bottlenecks and developed automation solutions using AI tools, APIs, and low-code platforms.
- Built end-to-end workflows integrating data sources, AI models, and decision logic, with human-in-the-loop where required.
- Presented AI concepts and working prototypes to senior leadership, influencing decision-making and pilot initiatives.
- Focused on practical AI use cases, translating business problems into scalable automation solutions.
Fraud and Cybercrime Advisor
- Investigated cases of fraud, identity theft, and cybercrime, identifying patterns and risk indicators.
- Analysed data to support prevention strategies and reduce repeat victimisation.
- Produced reports on emerging fraud trends for the National Fraud Intelligence Bureau.
- Worked closely with law enforcement and internal teams to support coordinated responses.
Victim Contact Advisor
- Provided empathetic support to individuals affected by economic crime, ensuring their well-being and guiding them through recovery processes.
- Built strong relationships with law enforcement to offer coordinated care and connected victims with essential resources.
- Tracked and documented case progress, developing strategies to reduce the risk of re-victimisation.
Skills & Training
AI & Automation
- AI workflow design and automation (n8n, low-code tools).
- Agentic workflows and decision-based routing.
- Human-in-the-loop AI systems.
- Prompt design and optimisation.
Tools & Technical Exposure
- Workflow orchestration (n8n, Gumloop).
- API-based integrations (conceptual and implementation via automation tools).
- AI-assisted development and prototyping.
- Data handling and structured logic design.
Business & Operations
- Process improvement and automation strategy.
- Fraud risk analysis and safeguarding.
- Translating business problems into technical solutions.
- Stakeholder communication and presenting to leadership.
Google AI Professional Certificate
- Completed 7-course programme covering practical AI applications across research, data analysis, workflow automation, and content generation.
- Built and applied AI solutions to real-world tasks, including structured workflows and problem-solving use cases.
- Developed skills in prompt design, evaluating AI outputs, and responsible use of AI in business contexts.
Education
Diploma of Higher Education in Legal Services
- Attended from August 2021 to June 2022.
Balerno High School
- National 5: English, Maths, Administration.
- Higher: English, Modern Studies, Religious, Moral and Philosophical Studies.
- Advanced Higher: Modern Studies.